FAQ

Do you have any questions?

Quick answers to the most frequently asked questions about our services.

Do you provide digital currencies?
No, we do not provide or deal with digital currencies.
Do you offer money transfer services via WhatsApp?
Sorry, All financial transactions are processed exclusively through our official branches. Al‑Andalus Company does not request or complete any transactions via phone calls or messaging applications to ensure your safety and protect you from fraud.
Can someone other than the beneficiary receive the money transfer?
Sorry, For security and legal reasons, only the beneficiary may receive the transfer. The customer must visit the branch in person and present valid original identification documents.
If the transfer is sent in USD, in which currency is it received?

Foreign transfers are delivered in the same currency sent (USD), or in Syrian Pounds according to the customer’s preference and in line with the applicable exchange regulations at the time of receipt.
Can I deposit or transfer through a bank account?
No, We do not offer bank account deposit services0 All deposits and transfers are carried out exclusively through our official offices and branches.